Policy

We hope you are happy with your purchase. However, if you wish to return an item, you can do so within 14 days of receipt. Below, you will find all the details about our return process.

Return Conditions

• Returns must be registered within 14 days of receipt.

• The item must be unused, undamaged and returned in its original packaging.

 

How to Return a Product?

1. To start a return you need to go to this link: account.alenasluxury.com

2. Carefully pack the product in its original packaging.

3. Ship the package to the return address we provide. Return shipping is free unless the return is due to an error on our part.

Refunds

• Once we have received and inspected the return, we will process the refund within 5 business days using the original payment method.

• Shipping costs are non-refundable unless the product is defective or incorrectly delivered.

Questions?

If you have any questions about our return policy, feel free to contact us at info@alenasluxury.com. We’re happy to help!