We accept most major payment methods, including iDEAL, credit cards (Visa, Mastercard, American Express) and PayPal.

Once an order is placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact us as soon as possible at info@alenasluxury.com. We cannot guarantee modifications if the order has already been processed.

Orders over $40.00 qualify for free shipping. With purchases less then $40.00 the shipping costs may vary based on your location.

Once your order has been shipped, you will receive a tracking number via email to follow your package’s journey.

Yes, you can return an item within 14 days of receipt, provided it is unused and in its original packaging. Please check our Return Policy for full details.

To initiate a return, please email us at info@alenasluxury.com. We will provide you with instructions on how to return the product.

Once we have received and inspected the return, the refund will be processed within 5 business days via the original payment method.

Yes, Alena’s Luxury offers only high-quality and authentic products. We collaborate with trusted suppliers and ensure strict quality control.

Proper care depends on the material of your product. For specific maintenance instructions, please refer to the product page or contact us for advice.

You can reach us via email at info@alenasluxury.com or use our live chat. We strive to respond as quickly as possible.